We at Brother & Sisters are proud of the excellence and craftsmanship of each and every one of our products. This is why we kept you in mind when creating our Lifetime Warranty! We have you covered whether you get an item with a manufacturing flaw, run into a problem while wearing it, or just need your item resized! Our Lifetime Warranty applies to our stainless steel (304L) jewellery. Please note that 925 sterling silver and gold vermeil can naturally darken or tarnish over time - this is normal, not a manufacturing defect, and so is not covered. Any defect should be reported to us within 30 days of delivery.
Production Errors
Any manufacturing flaws in our jewelry are covered by our Lifetime Warranty at no additional cost to you. To begin the claim process if you think there was a manufacturing defect with your item, send us an email at help@brother-and-sisters.com with the details listed below.
- Crisp images of the jewelry in question from all sides.
- Your name, the order number, or the email address you used to make the purchase.
Our team will give further instructions on how to proceed after receiving this data and having a chance to examine the item's conditions.
Maintenance & Repairs
We recognize how precious your jewelry is to you and that, like all fine jewelry, it may be impacted by events unrelated to the manufacturing process. Rings are susceptible to damage because they are constantly in use on our hands. There's no need to be concerned because, for a small service charge, our Lifetime Warranty also covers non-manufacturing-related repairs and sizing services for your stainless steel pieces.
Please send us an email at help@brother-and-sisters.com with the information below if you would like your item to be repaired or serviced in accordance with this process.
- Information on the kind of service that is being asked for.
- Detailed images showing every side of the item in question.
- Your name, the order number, or the email address you used to make the purchase.
Our team will offer more guidance on what to do after receiving this information.
The Small Print.
It's critical to remember that not all claims will be regarded as manufacturing flaws. The following are just a few instances of typical jewelry problems that aren't considered manufacturing flaws:
- Fading or discoloration brought on by contact with harsh chemicals present in common household products, swimming pools, hot tubs, bathing, or sweating.
- Items that have been accidentally damaged or that have been bent, caught, or worn out due to normal wear.
- Stones falling out as a result of wear-related chipping, bent prongs, or misshaped settings.
Please be aware that items that are lost or stolen are not covered by our warranty.
Please be aware that any upkeep, repairs, sizing changes, or other services like soldering made by someone other than Brother & Sisters void the product's warranty. Please also note that under lifetime warranty, the best we can offer is a free replacement. 30 days after delivery products can't be returned for a refund.
